Ciel Turquoise

Shipping Methods

USPS
$5 flat rate

USPS insured
$10 flat rate

 

International
$28 flat rate

Our carrier of choice is USPS, we offer free express shipping with Fedex for orders over $1000.

Within the US everything is shipped First Class Mail, it provides tracking and costs $5. If you would like insurance, it's $10. Shipping time is usually 2 to 4 days depending where you live. All items are shipped from Brooklyn NY.

For International orders the default shipping method doesn't provide a tracking or insurance and it costs $28 . If you would like to insure your package or have it sent registered mail, please contact us. We can provide you with a quote.

We do our best to ship all orders as soon as possible, please allow 1 to 3 business days. If you need an order rushed please contact us so we can work with you to help you getting it on time.

We ship all around the world. Keep in mind that orders outside of the US might be subject to custom and duty fees. These fees are the responsibility of the person receiving the package .

You can try this duty calculator (the first two calculations are free). It will give you an estimate of the custom and duty fees based on the nature and the value of the item

Customer service

Returns

  If for any reasons you aren't happy with your purchase,  please email us with your concerns within 24 hours of receiving your item.  Remember to mention your name and the reason for your return in your email . The merchandise has to be in perfect condition, showing no signs of wear. It will have to be sent back in its original packaging, with tracking and insurance for the entire value of the item, within 7 days of receiving it.  .The customer assumes the shipping and insurance cost for the returned item. And will be credited back the amount of the purchase minus the shipping charges. We reserve the right to deny unreasonable exchanges or returns.

All Special orders are final sale, and can't be exchanged or returned.

Note: If the item you receive was damaged during shipping. Please take pictures and Keep all packaging and contact us within 24 hours of receiving it. So we can process a claim if the package was insured.

Warranty

Ciel Turquoise stands behind its products. They are made to be worn everyday and to last a lifetime with proper care. If anything were to happen to an item we would be happy to take in consideration your concern and fix the issue or replace the item at no cost ( unless the item was mishandled ). Just send us an email with a picture, and we would be happy to take care of it.